Cloud migration in healthcare is now in full swing and this healthcare IT trend is expected to grow significantly in the future. MarketsandMarkets states that the global healthcare cloud computing market is projected to reach $89.4 billion by 2027, from an estimated $39.4 billion in 2022 at a CAGR of 17.8% during the forecast period.
It solves many major challenges in service delivery, including record management, remote care, and reaching low-income patients. Providers worldwide use the cloud to efficiently manage emails and electronic medical records (EMRs) and make real-time data available to healthcare professionals.
Moving legacy call center operations from old technology stacks to the cloud can improve customer engagement and streamline issue resolution. Traditional health systems often limit organizations’ ability to deliver efficient, cost-effective care and retain patients. Moving operations to the cloud creates a secure and compliant omnichannel contact center platform with conversational AI and automation, complemented by an integrated ecosystem to deliver an enhanced customer experience.
HIMSS (Healthcare Information and Management Systems Society) survey analysts claim that “Cloud solutions are an extension of a healthcare organization’s communications infrastructure. Connectivity should easily ‘scale up,’ as more applications are moved to the cloud.”
Among the current healthcare technology trends, this one is rapidly gaining momentum. The World Healthcare Organization (WHO) predicted that the global healthcare worker shortage could reach 12.9 million professionals by 2035, making in-person medical appointments a luxury few patients can afford. And the COVID-19 pandemic has only aggravated things. Wide-scale adoption of robotic process automation (RPA) solutions in healthcare may cure medical system inefficiencies.
RPA-empowered bots are a significant milestone in healthcare information technology development. Health providers can experience accurate automation, cost reduction, staff optimization, and even introduce transformational changes with the know-how. On the patient side, AI algorithms can guide people to the needed doctor by scanning their symptoms more accurately than traditional search engines.
In essence, the technological innovation of RPA has introduced robots that mimic human behavior to the healthcare sector. They have numerous capabilities, including screenwriting detection, data input, and the implementation of pre-defined actions. These days, healthcare organizations widely apply RPA for information management, appointment scheduling, claims management, optimal care delivery, and hospital management.
RPA enables all the magic behind quick and accurate appointment setting in hospitals. Under the hood, the technology detects the relevant personal information about the patient, instantly matches the symptoms with the diagnoses, and pulls up the insurance details. Automatically, it checks the free spots in doctors’ schedules in all the hospitals close to the patient’s location.
On a day chosen, your doctor simply receives a notification about your visit with all the relevant data attached. If a problem occurs, the system will send you an alert and offer to visit another doctor. And all this happens in a matter of a couple of clicks.